Ultimate Guide to Getting Customers
At Big Leap Brands, we help theatrical productions and live events turn attention into ticket sales through proven show marketing and audience growth systems. Our multi-channel strategies are designed to consistently attract, nurture, and convert theatergoers and event audiences—so your show doesn’t just get noticed, it gets packed.
Whether you’re launching an intimate workshop production or scaling a large-market run, we put your show in front of the right audiences at the right time—online and offline—and guide them from first click to curtain call.
Our new customer acquisition rate has got to be 10 times more than what it used to be. We've always had new people coming in consistently, but now we have waves of new people coming in. Marketing was the missing link here.
I had a nirvana moment because the revenue produced from the redemptions was kind of a surprise.
We started seeing results almost immediately. Within a few weeks we could tell there were new customers.
We're up 17% YoY. That's a fairly significant increase year over year.
A Few of Our Valued Clients
Theatrical & Live Event Digital Marketing
Our clients have sold out and extended runs, recouped and even gone on to future productions!
We’ve modernized theatrical marketing for today’s digital-first audience. Our proprietary audience growth systems blend automation, performance tracking, and conversion strategy to drive consistent ticket sales and long-term fan engagement.
Through strategic show promotion, we help productions increase visibility, attract the right audiences, and convert interest into sold-out performances.
Why Big Leap Brands Is A Leading Marketing Agency
Theatrical Marketing Experience
Our team has over a decade of experience selling tickets and generating new audiences for theatrical productions and live events. Our founder and CEO, Monica is a serial entrepreneur and as a Broadway marketing professional, she has worked on numerous shows, including the Tony Award-winning Broadway revival of Once On This Island, Deaf West’s Spring Awakening, It’s Only A Play, Gettin’ The Band Back Together, as well as the National Tour of A Night With Janis Joplin. Off Broadway: That Bachelorette Show, The Awesome 80s Prom, Daddy Long Legs, A Better Place, among many others.
Transparent Data and User Friendly Dashboards
With real-time dashboards and clear performance metrics, you’ll always know how your campaigns are performing—and where your new clients are coming from. We track several KPIs internally to constantly evaluate and optimize your campaign performance, but only reports the most important metrics that drive insights to our clients. We won't overwhelm you with data to analyze, that's our job!
Marketing That Scales With You
We offer a range of services that scale with you as your business grows. We believe that effective marketing should be accessible to even local businesses and have packages suited to all budgets. Our campaigns can scale based on your ad spend and increase in complexity by adding in additional channels, sophisticated retargeting and even direct mail to compliment our digital campaigns.
What Our Clients Say:
This platform has completely transformed how we manage our marketing campaigns.Now we have waves of new people coming in. Marketing was the missing link.The ease of use and powerful features have made a significant impact on our ROI.
We started seeing results almost immediately. Within a few weeks we could tell there were new customers.
I had a nirvana moment because the revenue produced from the redemptions was kind of a surprise.
Why We are the Best Digital Marketing Company
To Grow Your Audience
Our Promise to You:
More Seats Sold. Guaranteed.
Finding new audiences isn’t easy. While you’re busy rehearsing, producing, fundraising, and managing the countless moving parts of a live production, you don’t have the time—or the margin for error—to constantly test, analyze, and optimize complex marketing campaigns. You need a proven growth partner who understands the theater industry, your audience, and exactly what it takes to consistently drive demand and convert interest into ticket sales.
That’s where Big Leap Brands comes in.
We’re a New York–based boutique marketing agency specializing in digital marketing and audience growth systems for theatrical productions, live events, and creative brands. Our team helps shows build momentum through multi-channel marketing, automated follow-up, search engine visibility, and high-conversion ad campaigns designed to fill seats—not just generate buzz.
We manage every step of the audience growth process—from identifying the right audience, to pricing strategy, direct response campaigns, to launching digital campaigns that capture attention where your audience already spends time online. Then we deploy smart automation and nurturing systems that turn curiosity into ticket buyers and one-time attendees into loyal fans.
If you’re ready to stop guessing and start filling seats, trust the experts in theatrical marketing—and let’s get more people to the theater.
100+
CLIENTS SERVED
1K+
CAMPAIGNS CREATED & IMPLEMENTED
100K
NEW CLIENTS CREATED
Our Proven Process
We strive to make our onboarding process as hands-off and streamlined for our busy clients as possible. We use a proved four step process to create, launch and scale winning campaigns for our valued clients.
STEP 1:
Assess
Analyze. Evaluate. Research.
Start with a free consultation to audit your current marketing strategies.
STEP 2:
Build
Strategy. Design. Build.
We build a multi-channel digital marketing strategy, combining Meta ads, Google ads, email and SMS, based on your goals and budget.
STEP 3:
Launch
Execute. Launch. Measure
We launch your approved campaigns and set initial KPIs based on industry benchmarks.
STEP 4:
Scale
Iterate. Optimize. Scale.
We use data to continuously test new audiences, creative and even offers to ensure maximum results.
Digital Marketing Services That Deliver
We offer a range of digital marketing services and solutions that build awareness for your business, generate leads and nurture them until they become a paying customer. Our team of experts will build out your growth engine focusing on demand generation, as well as inbound marketing funnels to attract and convert the best customers for your business.
Brand Awareness
Build awareness of your brand with cold audiences, while also educating consumers on your show or live event through engagement campaigns on Meta (Facebook/Instagram). We'll strategically target new and existing customers with specific campaigns to achieve your business goals.
Meta Ads
Turn digital views into captured contact information with lead generation ads to build a list of eager ticket buyers before tickets even go on sales. Then we nurture prospects until they become a ticket buyer leveraging email, sms and even ringless voicemail. We also run strategic sales campaigns focused on directly converting digital attention into ticket sales.
Google Ads
Leverage search signals on Google to ensure your show or live event shows up right when prospects are actively searching for events like yours. Our team focuses on high-intent and high-converting keywords and phrases that bring in the best audiences for your show.
SEO
Maximize the impact of your website and Google My Business listings to attract the right customers for your business. Our team will audit your on-page and off-page SEO, diagnose any issues and implement a strategic plan to help you improve your rankings over time.
How Direct Mail and Digital Marketing
Can Maximize Your Results
While we focus heavily on digital marketing, it is possible to boost results from digital efforts with strategic direct mail campaigns for local businesses. Big Leap Brand’s integrated approach to marketing connects offline and online channels to help your local business attract more clients and convert them faster with EDDM campaigns that we design and deploy for you.
Retargeting Website Visitors Who Received a Postcard
Today’s customers almost always check you out online before taking the next step—no matter how they first find you. With Big Leap Brands, we make sure those website visitors don’t just disappear. Instead, we strategically re-engage them with targeted ads across Google, Facebook, Instagram, and more.
Real-Life Example: Someone receives a postcard in the mail about your show featuring a special offer with a trackable discount code. They scan the QR code and check out your website, but they get busy and don't book right away. Later that same day, they start seeing your business again while scrolling social media or browsing online—reminding them to come back and take action on the offer they received in the mail. That’s the power of smart digital retargeting coordinated with physical direct mail postcards.
It’s how we stay top of mind, rebuild momentum, and turn hesitant prospects into booked appointments and real customers—without you lifting a finger.
And because we're using custom QR codes and vanity URLs, we can track the results from our efforts versus new customers who happen to stumble across you online. You can then track exactly how many appointments came from our campaigns.
Build Bigger Audiences with Smarter Digital Marketing Today!
Browse Our Health and Wellness Marketing Resources
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If you’re thinking of integrating direct mail speical offers to your local zipcode, this blog article explains how we execute this for our clients in coordination with our digital efforts.
Wondering if you should invest more in organic social media or paid ads? Here's our take on this new-age battle between organic and paid social media.
Want to set your business up for success in 2026 with strategic goals and systems to scale? We help our clients build better businesses through strategic CEO workshops and resources. Learn more in this article.
Want to learn more about our specific strategies for getting new customers in 2026? This video on our blog breaks our marketing systems down in detail.
Frequently Asked Marketing Questions
Why hire a marketing agency?
Expert agencies like Big Leap Brands bring industry expertise that if hired in-house would cost a minimum of $70k per year. Our team includes expert account managers, Meta ad experts, Google ad experts, graphic designers, web designers, automation specialists and more. Working with our marketng agency allows you to benefit from a wide variety of expertise at a fraction of the cost.
What types of clients do you work with?
At Big Leap Brands, we work with a few specific industries that we know we can help. We specialize in helping local service based businesses, such as gyms, physical therapists, flat spas, med spas, stretch labs, yoga studios, restaurants and more.
What does a marketing agency do?
A marketing agency, like Big Leap Brands, handles everything related to your marketing for you. We handle the strategy, design, copywriting, email marketing, SMS marketing, digital advertising and more.
How much should a local service business spend on marketing?
For most local service businesses, a smart marketing budget falls between 4–8% of annual gross revenue. If your business generates $250k in revenue, then a recommended marketing budget would be between $10k-$20k per year. Although, marketing is an investment that produces dividends, so we recommend spending up to 10% of your annual revenue for more aggressive growth goals.
How do I choose a marketing agency?
There are many agencies to choose from. We recommend looking for a boutique agency that has your best interest in mind, with a smaller client roster so that you receive the attention you deserve. At Big Leap Brands, our typical client roster is less than 50 clients at any given time so that we can allocate the proper internal resources to maximize our clients' results.
We also leverage our proven systems and real-time insights across client campaigns to get the best results for our clients.
How long does it take to see results from a marketing campaign?
Our campaigns typically generate results within a few days of launching your paid ad campaigns.
Get More Clients with Strategic Marketing for Local Businesses!
Schedule Your Free Discovery Call Today
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